Purpose of Use
The Words & Wishes Ltd web site is designed as an introduction to some of the products and services offered by Words & Wishes Ltd (hereafter referred to as “The Company”). Downloadable versions of The Company’s colour brochure are available and contact information is available to allow visitors to contact The Company to enquire further about personalized wedding stationery and any other services provided by The Company.
At a later date, The Company may introduce on-line ordering facilities on the web site for certain ranges and designs of wedding stationery but this is not the main purpose of the web site. All ordering should be discussed in the first instance by contacting The Company direct.
Copyright
Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Words & Wishes Ltd or using this web site as a shopping resource. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited.
All designs shown on the web site are protected by international copyright and ownership in the design lies with the designers and/.or manufacturer of the particular design in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights. Most designs shown are owned by members of ACID (Anti Copying In Design) who actively prosecute anyone illegally copying members’ designs. For the avoidance of doubt, Scots law applies at all times.
Trademarks
Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners. Their use is protected by international copyright law.
Conditions of Web Site Use
Disclaimer
To the fullest extent permitted by Law, Words & Wishes Ltd is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice.
Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.
Colours / Designs
Colours and designs shown on the web site are representative only and The Company offers no guarantee of precise colour or design match, due to the limitations of photography and conditions outwith The Company’s control such as reproduction of images on The Customer’s PC.
Manufacturing variations in colour, design, material, length, width and presentation are to be expected although the Company guarantees that no such variations will affect the quality of the product nor shall any variation in length or width contravene the Sale of Goods Act.
Prices
The Company reserves the right to change prices without notice and especially for non-UK customers, where a currency conversion is required. International exchange rates vary on a daily basis and the price charged may vary slightly from the price advertised due to PayPal, Nochex and Zen-Cart software offering different exchange rate calculations.
For example: a non-UK customer paying by PayPal accepts PayPal’s exchange rate as part of the terms and conditions of using PayPal. This exchange rate may be slightly different from that used to calculate the advertised product price.
Trade Prices
Customers who wish Trade Prices should contact The Company direct with full business name, address and contact details. The Company will offer trade prices to bona fide trade customers and a separate set of Conditions applies. Trade customers can also order via the website and by entering a code at checkout will receive a further discount. Please note that due to limitations of the software, the price paid on-line will still be slightly higher than if ordering direct.
VAT
All prices include VAT where applicable. There is no reduction in price for orders from outwith the UK as the value of the VAT included goes towards the costs of offering and administrating free worldwide shipping. For larger trade orders
Availability
The products shown on this web site are also sold by The Company through a physical showroom, by mail-order and by other on-line methods. Stock availability shown on the web site cannot be guaranteed and The Company reserves the right to cancel any orders where despatch cannot be fulfilled within 2-3 days and/or new stock is not expected to arrive right away.
Back Orders
Although rare, an item(s) may become out-of-stock, in which case The Company reserves the right to ship all available parts of the order and, at its sole discretion, to ship the balance or refund the balance to The Customer. The Company will attempt to notify The Customer and offer The Customer the option of a back-order or refund. The Customer is asked to note that orders are not accepted upon a “conditional” basis - The Company has the right to ship whichever parts of an order are available without The Customer having the right to cancel the rest of the order. The shipping costs of any back order(s) will be covered by The Company.
Shipping
The Company “ships on behalf of the Customer”. The Company offers free worldwide shipping on all orders of at least one reel (excludes trade prices) but the contract for delivery rests between The Customer and Royal Mail or the shipping company chosen by The Customer.
The Company is bound by all relevant UK legislation including, but not limited to, the Sale of Goods Act and Distance Selling Regulations but emphasises that The Company is not liable for any loss or damage to orders in shipping. Should an order be lost or damaged, The Company will provide details for The Customer to claim against the shipping company. The Company offers upgraded shipping options and highly recommends these as they offer on-line tracking facilities.
Non-UK customers are reminded that Air Mail does not offer an on-line tracking facility and that Royal Mail requires 21 working days before they will consider an item lost. The Company recommends the use of Airsure© or International Signed For© to countries where these services are available. In all cases the Terms and Conditions of Royal Mail or shipping company apply.
Returns
The Company will accept returns of most items* up to 14 days after date of order in line with the Distance Selling Regulations and other statutory obligations. Please contact The Company direct to arrange returns. Items returned without prior authorisation cannot be processed for refund.
*edible goods, personalized/customized goods, cut ribbon and items designed and approved for coming into contact with foodstuffs (e.g. cake boards) are exempt from the returns policy. In the case of sugarcraft items this is for food safety and hygiene considerations and in the case of customized/personalized items it is simply because the goods may not be of any use to another customer. This does not affect your statutory rights.
If goods are supplied incorrectly or are faulty, The Company will accept returns and will replace or refund as the customer prefers, reimbursing the customer any reasonable return P&P costs. In this instance “reasonable” is deemed to be as using the same or comparable service as used for shipping the original order. The customer is responsible for the safe return of the item(s).
Where the goods are correct but the customer changes his/her mind, The Company will only accept return of goods which remain in original packaging and which arrive at The Company’s offices in “as new” re-saleable condition. Once the item received The Company will refund the value of the goods less a 20% restocking charge. The customer covers all P&P costs.
Timescale is entirely the responsibility of the customer. The Company offers a range of shipping options and ensuring sufficient time for the order to arrive and to be replaced if necessary is solely the responsibility of the customer.
